DELIVERY & PROCESSING
Most Orders Require processing time 15-20 Business Days.
80% of our products are on hand, premade for custom order (size)
which means we sew them just right after your order is placed, we have chosen to have and amazing team of dedicated seamstresses .
All onhand products are also require processing time, after your order is placed, our quality control team must check the linens (unwash - stock from our small warehouse).
For your safety, Alab Quality Control Team must wash and dry the linens.
Prod team will check the linens if has discoloration, stains, shrinkage after washing and drying.
- before misting, ironing, packaging and delivery.
Due to unexpected and overwhelming orders,
please bear with us if we need more time to deliver your orders.
Our customer support team will inform you via email or call to provide a new delivery schedule.
Rush Orders, Occasions, Gift. Please choose a Pick-Up in Store (option) upon checkout,
and leave a note of the pick up date.
(Can be pick up Monday-Saturday 10:00am - 5:00pm)
PICK UP & DELIVERY
Pick up in Store 3-7 Days
Metro Manila via local delivery 12-15 Days
Province via local courier 15-20 Days
SHIPPING / DELIVERY VIA COURIER
Alab Artworks & Home Decor is not liable for any delay made by the courier service.
Import duties and taxes applied on your package upon arrival in your country will not be shouldered by Alab Artworks & Home Decor.
RETURNS & EXCHANGE POLICY
This Returns and Exchanges Policy applies to all purchases made through the website (ALAB)
Online purchases made through the Site are valid for exchange, within 15 days from the ship date.
We do not accept refund, only exchange in different item.
Only if the item receive is damage, wrong size, wrong color.
The buyer is entitled to notify, in writing (on email email@example.com), to waive the purchase with The direct costs to return products are the responsibility of the buyer.
We do not exchange or accept returns on final sale and last chance items, gift cards, face masks, fabric samples, Cut-to-length linen fabric, and custom orders.
To exercise the right of withdrawal, you must inform us, in writing, by filling in and sending the Return Form to our email address: firstname.lastname@example.org
Replacement of the defective product will be completed within 30 days, starting the moment we confirm receiving your Return Package, via email. For the product return process to be valid and completed, please make sure that the returning package meets the following, since they are mandatory:
1. The product/s must be in the same condition as when delivered;
2. The product/s and package has to include the original Alab tags;
3. It has to come with the original order and delivery documents and it must also contain the Return form, filled with all the necessary information.
4. Unused & Unwashed
The purchaser may choose to change the returned product with another of our products, if available on stock. In case you want to replace the returned product with another one available in stock, delivery costs will be borne by you, as a customer. Replacing a product with another that has a higher value, involves payment of the price difference online into our account.
For packages that show visible damage at the courier receipt, we recommend to refuse their reception.