Shipping, Returns & Store Policies

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 Shipping & Delivery Timeframe

• Metro Manila: 5–10 business days

• Provinces (Outside Metro Manila): 12–15 business days

• Custom Orders (including made-to-order vases, linens, and personalized items): 15–25 business days

• Hotel Linens, Custom-Made Orders & Bulk Orders: Lead time depends on order quantity and production capacity. Estimated delivery will be provided upon order confirmation.

Note: Business days exclude Sundays and holidays. Unforeseen delays due to courier issues, weather conditions, or community restrictions are beyond our control, though we will assist with follow-ups.

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Store Pick-Up (By Schedule Only)

• Clay Jars & Vases: 3–7 business days

• Table Linens, Hotel Linens & Small Items: 2–5 business days

• Bulk and Custom Orders: By scheduled notification

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A pick-up notice will be sent via SMS, Viber, or email once your order is ready. Strictly no same-day or unscheduled pick-ups to ensure organized service and avoid store congestion.

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Unclaimed Orders:
Orders not claimed within 7 business days after notification may be subject to storage fees or automatic cancellation without refund.

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Returns & Exchanges Policy

We value the craftsmanship of our handmade and custom products. As such, we observe a strict no-return, no-refund policy for the following:

• Change of mind

• Incorrect size, color, or item ordered by the customer

• Custom orders, bulk orders, and made-to-order pieces

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Returns are only accepted for items proven defective or damaged upon receipt.

• Claims must be filed within 48 hours of delivery or pick-up with clear photos of the item and packaging sent to [your store email/contact].

• Items must be unused, in original condition, and with complete packaging.

Important:

• Custom-made, personalized, hotel linen, and bulk orders are strictly non-returnable and non-refundable once production has started.

• Shipping fees are non-refundable. Return shipping for approved claims will be shouldered by the customer unless agreed otherwise.

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Other Store Policies

• Handmade Disclaimer: Minor variations in color, size, texture, and finish are normal characteristics of handcrafted products and are not considered defects.

• Product Care: Customers are responsible for following care instructions provided. Damages caused by mishandling, improper cleaning, or misuse are not covered by the return policy.

• Order Cancellations:

  • Once an order is confirmed and paid, cancellation is not allowed.

  • Custom, bulk, and hotel linen orders are non-cancellable once production has commenced.

• Courier & Delivery Delays:

  • We are not liable for delays caused by courier partners, natural disasters, government restrictions, or other force majeure events.

  • Once an order has been dispatched, courier tracking and coordination will be the responsibility of the customer, though we’ll assist when possible.

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Thank you for supporting local artisans and handcrafted products. We appreciate your trust and understanding in maintaining fair and efficient store policies for both customers and our production partners.

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For any concerns, please contact: Instagram @alabart.ph Email: alarthomedecor.ph@gmail.com