Shipping & Delivery Timeframe
-
Metro Manila: 5–10 business days
-
Provinces (Outside Metro Manila): 12–15 business days
-
Custom Orders (including made-to-order vases, linens, and personalized items): 15–25 business days
-
Hotel Linens, Custom-Made Orders & Bulk Orders: Lead time depends on order quantity and production capacity. Estimated delivery will be provided upon order confirmation.
Note: Business days exclude Sundays and holidays. Unforeseen delays due to courier issues, weather conditions, or community restrictions are beyond our control, though we will assist with follow-ups.
Store Pick-Up (By Schedule Only)
-
Clay Jars & Vases: 3–7 business days
-
Table Linens, Hotel Linens & Small Items: 2–5 business days
-
Bulk and Custom Orders: By scheduled notification
A pick-up notice will be sent via SMS, Viber, or email once your order is ready. Strictly no same-day or unscheduled pick-ups to ensure organized service and avoid store congestion.
Unclaimed Orders:
Orders not claimed within 7 business days after notification may be subject to storage fees or automatic cancellation without refund.
Returns & Exchanges Policy
We value the craftsmanship of our handmade and custom products. As such, we observe a strict no-return, no-refund policy for the following:
-
Change of mind
-
Incorrect size, color, or item ordered by the customer
-
Custom orders, bulk orders, and made-to-order pieces
Returns are only accepted for items proven defective or damaged upon receipt.
-
Claims must be filed within 48 hours of delivery or pick-up with clear photos of the item and packaging sent to [your store email/contact].
-
Items must be unused, in original condition, and with complete packaging.
Important:
-
Custom-made, personalized, hotel linen, and bulk orders are strictly non-returnable and non-refundable once production has started.
-
Shipping fees are non-refundable. Return shipping for approved claims will be shouldered by the customer unless agreed otherwise.
Other Store Policies
-
Handmade Disclaimer: Minor variations in color, size, texture, and finish are normal characteristics of handcrafted products and are not considered defects.
-
Product Care: Customers are responsible for following care instructions provided. Damages caused by mishandling, improper cleaning, or misuse are not covered by the return policy.
-
Order Cancellations:
-
Once an order is confirmed and paid, cancellation is not allowed.
-
Custom, bulk, and hotel linen orders are non-cancellable once production has commenced.
Thank you for supporting local artisans and handcrafted products. We appreciate your trust and understanding in maintaining fair and efficient store policies for both customers and our production partners.
For any concerns, please contact: Instagram @alabart.ph Email: alarthomedecor.ph@gmail.com