Viangca Fray Lumbar Pillow Set – Set of 2

Shipping & Delivery Timeframe

• Metro Manila: 5–10 business days

• Provinces (Outside Metro Manila): 12–15 business days

• Custom Orders (including made-to-order vases, linens, and personalized items): 15–25 business days

• Hotel Linens, Custom-Made Orders & Bulk Orders: Lead time depends on order quantity and production capacity. Estimated delivery will be provided upon order confirmation.

Note: Business days exclude Sundays and holidays. Unforeseen delays due to courier issues, weather conditions, or community restrictions are beyond our control, though we will assist with follow-ups.

​Store Pick-Up (By Schedule Only)

• Clay Jars & Vases: 3–7 business days

• Table Linens, Hotel Linens & Small Items: 2–5 business days

• Bulk and Custom Orders: By scheduled notification

​A pick-up notice will be sent via SMS, Viber, or email once your order is ready. Strictly no same-day or unscheduled pick-ups to ensure organized service and avoid store congestion.

​Unclaimed Orders:
Orders not claimed within 7 business days after notification may be subject to storage fees or automatic cancellation without refund.

​Returns & Exchanges Policy

We value the craftsmanship of our handmade and custom products. As such, we observe a strict no-return, no-refund policy for the following:

• Change of mind

• Incorrect size, color, or item ordered by the customer

• Custom orders, bulk orders, and made-to-order pieces

​Returns are only accepted for items proven defective or damaged upon receipt.

• Claims must be filed within 48 hours of delivery or pick-up with clear photos of the item and packaging sent to [your store email/contact].

• Items must be unused, in original condition, and with complete packaging.

Important:

• Custom-made, personalized, hotel linen, and bulk orders are strictly non-returnable and non-refundable once production has started.

• Shipping fees are non-refundable. Return shipping for approved claims will be shouldered by the customer unless agreed otherwise.

​Other Store Policies

• Handmade Disclaimer: Minor variations in color, size, texture, and finish are normal characteristics of handcrafted products and are not considered defects.

• Product Care: Customers are responsible for following care instructions provided. Damages caused by mishandling, improper cleaning, or misuse are not covered by the return policy.

• Order Cancellations:

  • Once an order is confirmed and paid, cancellation is not allowed.

  • Custom, bulk, and hotel linen orders are non-cancellable once production has commenced.

• Courier & Delivery Delays:

  • We are not liable for delays caused by courier partners, natural disasters, government restrictions, or other force majeure events.

  • Once an order has been dispatched, courier tracking and coordination will be the responsibility of the customer, though we’ll assist when possible.

​Thank you for supporting local artisans and handcrafted products. We appreciate your trust and understanding in maintaining fair and efficient store policies for both customers and our production partners.

For any concerns, please contact: Instagram @alabart.ph Email: alarthomedecor.ph@gmail.com

We do our best to ensure that our photos are as true to color as possible.*

*However, due to inconsistencies of various monitors, lighting sources, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct.

If you have any questions about any of our products please feel free to contact us. We will gladly provide more information on any of our products. We want you to feel confident about your purchase with us.

How to wash linen bedding?

A lot of you ask us for tips on how to wash linen sheets and other bedding items. The same rules apply with a couple more important things to note. First, prep the laundry by turning them inside out and buttoning up all the buttons, zipping up zippers, tying up ties, etc. Then, make sure your laundry has enough space so it could rinse properly. You can wash linen bedding with other delicates, but do not mix it with heavy items like towels, denim.

Removing stains from linen

The main rule of getting stains out of linen is doing it as soon as they develop. If you let dirt, oil, grease, and other stains sit, they will absorb deep into the fiber making removal a difficult and annoying task.

If you have a minor spot, try soaking it in a water-detergent solution or washing it with club soda. If that doesn’t help, you can put some dish soap and gently massage it until the dirt comes out, then wash it as you usually would. Some stains are trickier and might come off by sprinkling baking soda and a few drops of vinegar on the fabric, then blotting it with a paper towel to soak up the moisture.

Drying linen

Drying your linens is a method of your own choice, but let us run through the basics. Pre-washed linen items can be easily machine (tumble) dried on low heat.

Remove from the dryer when they’re still slightly damp and hang or lie flat to finish the process. Air drying is another great option that saves on electricity and adds softness to the linen items. Line-dry your items or dry them flat on a white towel (Avoid direct sunlight).

Bleaching linen

Not the best idea. Bleach and detergents with optical brighteners tend to weaken the fibers and may cause discoloration. If you’re dealing with a stain, please refer to the steps mentioned above.

Softening linen

Linen naturally gets softer with every wash, and stone washed linen should already be at its maximum softness. Fabric softeners (liquid or dryer sheets) weaken the fibers and coat them reducing their absorbency and moisture-wicking properties.

Ironing linen

Natural fibers like linen will wrinkle, crumple and crease, you just have to accept it. However, if you really want an item pressed, use a medium-hot iron on the fabric while it’s still damp or overlay it with a damp towel.

Storing linen

Make sure your linens are completely dry to avoid mildew. Natural fibers like linen need to breathe, so it’s best to store them in cool, dry, well-ventilated areas and away from direct sunlight. Avoid storing linen is plastic bags — choose linen bags or reuse old pillowcases for that. When it comes to bed linens, we recommend using three sets in rotation: one on the bed, one in the closet, and one in the wash. This will allow each set to rest from wash to wash and prolong the lifespan of your linens.

​We offer secure and flexible payment options to make your checkout experience smooth and safe:

Instant Checkout (Auto-Payment)

​PayPal

Credit or Debit Card (processed automatically via PayPal gateway — no PayPal account needed)

Just add to cart and proceed to checkout for a fast, automated payment process.

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Manual Payment / Bank Transfer

For payments via:

UnionBank / BDO / GCash

Please log in or create an account first before checking out.

Once logged in, you’ll be guided to the manual payment option, where you’ll receive the complete bank account details and instructions.

This extra step ensures your transaction is safe and verified.