At Alab, we value the trust you place in our handmade jars and home pieces. For every order, especially fragile items such as jars, we take extra care in our packing process to ensure they reach you safely. Each jar is individually wrapped with protective materials such as mami wrap, thick bubble wrap, and cushioning fillers, then packed into sturdy corrugated boxes to minimize movement and risk of damage. We also reinforce the outer box with an additional layer of bubble wrap for added protection.
Despite our thorough packaging, please be aware that once the parcel is turned over to the courier, the handling and transit process is no longer within our control. For provincial deliveries, where items typically go through longer distances, multiple hubs, and rougher handling, the risk of damage unfortunately increases.
As such, we would like to emphasize the following:
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Breakage during transit is beyond our liability.
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For provincial areas, all jar deliveries are shipped at the buyer’s risk.
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We do not offer refunds, returns, or replacements for items that arrive damaged due to courier mishandling.
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Jar orders are considered non-refundable and non-replaceable once dispatched.
If you have concerns about breakage or would like to explore other delivery options (such as same-day couriers, freight forwarding, or pickup arrangements), we encourage you to contact our Customer Support Team after placing your order. We are more than happy to assist in finding the most secure and convenient solution for your location.
We appreciate your understanding and continued support for our small business.
